Baggage Claim: What Delta’s Chief Customer Experience Officer Always Packs on Business Trips

Alison Abend began her career with Delta Airlines in 1985 as a flight attendant. Over the past 37 years, she has consistently risen the ranks at the Atlanta-based carrier, including leading over 20,000 Delta flight attendants as Senior Vice President of In-flight Service as well as serving as Vice President of Reservation Sales and Customer …

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